Return & Refund

Thank you for shopping with Evocommerce. We value our customers and strive to ensure your satisfaction with every purchase.

This Return & Refund Policy explains the conditions and process for returns, refunds, and exchanges made through our website.

Website: https://evocommerce.shop/

1. Return Eligibility

Customers may request a return within 14 days of receiving their order.

To qualify for a return, items must:

• Be unused and in original condition
• Include original packaging and accessories
• Not be damaged by misuse or improper handling
• Include proof of purchase or order confirmation

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items may not be eligible for return:

• Final sale or clearance items
• Gift cards
• Personalized or custom-made products
• Used or damaged products caused by customer misuse

3. Return Process

To start a return, please contact our customer support team with your order details.

Once your return request is approved, we will provide instructions for returning the item.

Return Processing Time

Returns are typically reviewed and processed within 3 business days after the returned item is received.

4. Refunds

Once your return is approved and inspected, your refund will be issued to the original payment method.

Please note:

• Shipping fees are generally non-refundable unless the return is due to our error
• Refund processing times may vary depending on your payment provider or bank

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately with photos and order information.

We will work to resolve the issue as quickly as possible through replacement, exchange, or refund.

6. Exchanges

We may offer exchanges for defective or damaged products depending on product availability.

Please contact customer support for assistance.

7. Cancellations

Orders may only be canceled before they are processed or shipped.

Once an order has shipped, it cannot be canceled and must follow the return process.

8. Contact Us

If you have questions regarding returns or refunds, please contact us:

Website: https://evocommerce.shop/
Contact Page: https://evocommerce.shop/contact-us/

Live Chat

Chat with us live for immediate assistance.

Call Us

+1 719-342-1586

Email

support@evocommerce.com

Location

460 14th St, Burlington, CO 80807, United States

Business Hours

Monday – Friday, 9:00 AM – 19:00 PM (USA Time)